Exchanges, Returns & Warranty

Exchanges & Returns

At Bigklit, we want you to be happy with your purchase. If you need to request an exchange, please review the following:

• Exchange requests must be made within 7 calendar days of receiving your order.

• We do not offer cash refunds. Approved exchanges will be issued as store credit with no expiration date, equal to the value of the returned item.

• Exchanges are only available for purchases made through our official website.

• Items purchased on sale, promotional items, personalized products, or limited-edition items are not eligible for exchange unless they have a manufacturing defect.

• Items must be unused, unwashed, free of stains or odors, and returned with their original tags and packaging.

• Customers are responsible for all shipping costs associated with exchanges, including return shipping and the shipment of the replacement item.

• Once we receive the item, our team will inspect it to ensure it meets the conditions above before approving the exchange.

Handmade Garments

All Bigklit garments are hand screen-printed using traditional screen-printing techniques. Because each piece is made by hand, slight variations may occur, including minor differences in ink coverage, print registration, or distressed/glitch-like effects that naturally result from the handmade process.

These characteristics are part of each garment’s unique identity and are not considered manufacturing defects. Therefore, they are not valid reasons for an exchange, return, or warranty claim.

Manufacturing Defects Warranty

If your garment has a manufacturing defect, you must contact us within 7 calendar days of receiving your order.

Once your claim has been reviewed and approved, you may choose between:

• A replacement item (subject to availability), or

• Store credit equal to the full value of the product.

This warranty does not cover garments that have been worn, washed, altered, or damaged due to improper use.